Terms & Conditions

Welcome to blz.ae (the “Website”). These Terms & Conditions (“Terms”) govern your access to and use of the Website, services, and content provided by Business License Zone Dubai (“BLZ”, “we”, “us”, or “our”). By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not access or use the Website or our services.

1. Definitions

User / you / your: any person or entity accessing or using the Website or services.

Services: the business setup, PRO services, visa services, tax & accounting, office solutions, virtual office, banking assistance, consulting, and any other services offered via the Website.

Content: text, graphics, images, logos, audio, video, software, data, or other materials on the Website.

Account: your user registration (if applicable) on the Website.

2. Use of the Website & Services

Eligibility

You represent and warrant that you are of legal age and have full capacity to enter into contracts under the applicable law. You also warrant that the information you provide is accurate and complete.

Account Registration

If the Website requires you to create an account, you must provide accurate, current, and complete information.

You are responsible for maintaining the confidentiality of your login credentials, and for all activity that occurs under your account.

You must notify us immediately of any unauthorized use of your account or any other breach of security.

Permitted Use

The Website and Services are for lawful business use only.

You must not misuse the Website or interfere with its normal operations (e.g. via hacking, distributing malware, denial-of-service attacks).

You must not access or attempt to access non-public areas of the Website, server, or network.

Restrictions on Use

You agree not to:

Use the Website or Services in a way that violates any applicable law, regulation, or third-party right (privacy, intellectual property, etc.).

Use automated means (bots, scrapers, data mining) to access or obtain data from the Website unless expressly permitted.

Reproduce, duplicate, copy, sell, resell, or exploit any part of the Website or Services for commercial gain beyond the scope permitted by BLZ.

Use the Website to distribute viruses, harmful code, spam, or other malicious content.

Impersonate another person or entity or misrepresent your affiliation with a person or entity.

3. Services, Quotes & Contracts

Service Descriptions & Pricing

We provide descriptions, pricing, and details of our services on the Website (for example, for company formation, visa services, etc.). These are indicative and may change. The final scope, cost, and timeline will depend on your specific requirements, documentation, regulatory approvals, and other factors.

Quotations & Estimates

Any quotes or estimates given by BLZ (whether via the Website, email, or otherwise) are non-binding unless confirmed in writing (signed agreement, invoice, or contract). We reserve the right to revise or withdraw any quote.

Service Agreement

Before commencing work, BLZ may require you to sign a service agreement or work order, which will set out detailed terms (scope, deliverables, fees, payment schedule, timelines, responsibilities, etc.). These Terms & Conditions supplement such service agreements and prevail in case of conflict, unless explicitly stated otherwise.

Deliverables & Timeline

BLZ will use reasonable efforts to deliver services in accordance with agreed timelines.

However, we do not guarantee that all services can be completed by exact deadlines, especially in contexts subject to governmental or third-party approvals, regulatory bodies, or force majeure events.

Changes & Modifications

If you request changes to scope, deliverables, or documentation, BLZ may issue a change order, and additional fees or revised timelines may apply.

Suspension or Termination of Services

We may suspend or terminate services (or your access) if you breach these Terms, fail to provide required documentation, payments, or commit any illegal act. In such cases, you remain liable for fees for work performed up to termination.

4. Fees, Payment & Refunds

Fees & Invoices

You agree to pay the fees for services as set out in your quote, invoice, or service agreement.

All fees are expressed in AED (or as otherwise agreed) and are exclusive of VAT, unless stated otherwise.

Payment Terms

Unless otherwise set out, invoices are payable within [e.g. 7/14/30] days of issuance.

Late payments may attract interest or penalties (e.g. a percentage per month), and BLZ reserves the right to suspend services until payment is made.

Refunds & Cancellations

If you cancel a service after work has commenced, you may not be entitled to a refund; you remain liable for fees incurred up to cancellation.

For services not yet commenced, partial or full refunds may be issued at BLZ’s discretion, subject to terms in the service agreement.

Any approved refunds will be processed within a reasonable time after cancellation and settlement of outstanding amounts.

5. Intellectual Property & Content

Ownership of Content

BLZ or its licensors retain all intellectual property rights (copyrights, trademarks, patents, etc.) in the Website, Content, software, designs, graphics, and related materials.

You may not copy, reproduce, distribute, adapt, or create derivative works from our Content except as expressly permitted under these Terms or with prior written consent.

User-Submitted Content / Materials

Where you provide documents, logos, text, data, or other content to us for the purposes of delivering services, you grant BLZ a worldwide, non-exclusive, royalty-free license to use, reproduce, display, transmit, and adapt such materials as needed in connection with delivering the services.

You represent and warrant that you own or have the necessary rights and permissions for any materials you provide, and that their use by BLZ will not infringe any third-party rights.

Trademarks / Branding

You acknowledge that “Business License Zone,” “BLZ,” and related marks are trademarks or service marks of BLZ or its affiliates. You must not use them without prior written permission.

6. Disclaimers & Limitation of Liability

No Warranty

The Website and Content are provided “as is” and “as available” without warranties of any kind, express or implied (including merchantability, fitness for a particular purpose, non-infringement).

BLZ does not warrant that the Website or its services will be uninterrupted, error-free, or free of viruses or harmful components.

Regulatory / Governmental Risks

Many of BLZ’s services depend on third-party governmental or regulatory authorities (e.g. licensing agencies, immigration, municipal, free zone authorities). We cannot guarantee approval, processing times, or outcomes.

You acknowledge that BLZ is not liable for delays, rejections, or additional requirements imposed by such authorities, unless caused by our negligence or misconduct.

Limitation of Liability

To the maximum extent permitted by law:

BLZ, its affiliates, directors, employees, agents, and partners shall not be liable for indirect, incidental, special, punitive, or consequential damages, loss of profits, loss of data, business interruption, or any other damages arising from or in connection with your use of the Website or our services.

Our cumulative liability (in contract, tort, or otherwise) to you shall not exceed the total fees paid by you to BLZ in the 12 months preceding the claim giving rise to liability (or such lesser sum as may be required by applicable law).

Exclusion of Certain Damages

Under no circumstances shall BLZ be responsible for damages resulting from your failure to comply with legal/regulatory obligations, incorrect or incomplete documents you provided, or third-party acts beyond our control.

7. Indemnification

You agree to defend, indemnify, and hold BLZ (and its officers, directors, employees, agents, and affiliates) harmless from and against any and all liabilities, losses, damages, claims, costs, or expenses (including reasonable legal fees) arising out of or related to:

Your breach of these Terms;

Your violation of any law, third-party rights, or regulatory requirement;

Your use or misuse of the Website or Services;

Any content or materials you supply or submit;

Claims resulting from your business operations, decisions, or regulatory non-compliance.

8. Privacy & Data Protection

Your use of personal data is governed by our Privacy Policy (linked on the Website). The Privacy Policy explains how we collect, use, process, disclose, store, and protect your personal data. By using the Website and Services, you agree to the terms of the Privacy Policy.

9. Third-Party Links & Content

The Website may contain links to external websites or content operated by third parties. These are provided for convenience and do not imply endorsement or control by BLZ.

BLZ is not responsible for the content, practices, or policies of third-party sites.

You access third-party sites at your own risk.

10. Termination & Suspension

We reserve the right to suspend or terminate your access to the Website or Services at any time, without notice, for conduct we believe violates these Terms or is harmful to other users, us, or third parties.

Upon termination, your right to use the Website (or affected parts) ceases immediately.

Any provisions of these Terms which by their nature survive termination (e.g. indemnification, limitation of liability, intellectual property, fees owed) shall continue in force.

11. Changes to Terms

We may revise these Terms from time to time (for example, due to changes in law or business practices). We will post the updated Terms on the Website with a new "Last updated" date. Continued use after such updates constitutes acceptance of the changed Terms. If you do not agree to the new Terms, you must stop using the Website and Services.

12. Notices & Communications

We may communicate with you via email, notices posted on the Website, or other means.

You consent to receive electronic communications and agree that notices given electronically satisfy any legal requirement for written notice.

If you wish to contact us, use the contact information on the Website (e.g. email, address).

13. Governing Law & Dispute Resolution

Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates (or the applicable Emirate, as you may specify).

Dispute Resolution & Jurisdiction

Any disputes, claims or controversies arising out of or relating to these Terms or your use of the Website or Services shall first be attempted to be resolved via good-faith negotiation.

If negotiation fails, disputes may be resolved by arbitration or in the courts of the applicable jurisdiction (e.g. Dubai courts), as agreed in the service agreement, subject to applicable law.

Waiver of Class Actions

To the extent permitted by law, you waive any right to bring or participate in class-action claims against BLZ under these Terms.

14. Severability & Waiver

If any provision of these Terms is held invalid or unenforceable by a court or tribunal of competent jurisdiction, that provision shall be severed or limited to the minimum extent required, and the remaining provisions shall remain in force.

Failure or delay by BLZ in exercising any right or enforcing any provision of these Terms does not constitute a waiver of such right or provision.

15. Entire Agreement

These Terms, along with the Privacy Policy and any service agreement you may enter into with BLZ, constitute the entire agreement between you and BLZ regarding the Website and Services, superseding any prior or contemporaneous agreements, discussions, or understandings.